The Shot Maker Society
XMD Wellness
Support
Support
& Client Care
We’re Here to Support You — Every Step of the Way
Starting (or continuing) a GLP-1 journey is a medical decision, and having clear support matters. At XMD, support is designed to be accessible, professional, and provider-guided, so you never feel like you’re navigating this alone.
This page explains how support works, who to contact, and what to expect throughout your care.
How Client Support
Works at XMD
Your care is supported through a combination of:
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Licensed U.S. medical providers
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A structured telehealth system
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A dedicated customer support team
XMD does not operate through offshore call centers for medical care. Your evaluation, prescription decisions, and clinical guidance are handled by licensed providers within the United States.
Medical Support
& Provider Care
All medical decisions — including:
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Medication approval
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Dosing
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Adjustments
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Side-effect management
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Ongoing care
are handled by licensed U.S. medical providers.
If a provider determines additional support is needed (such as anti-nausea medication, dose changes, or labs), they will guide those decisions based on your individual needs.
Customer Support Assistance
Customer support can assist with:
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Account questions
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Order status
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Shipping inquiries
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Portal navigation
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General non-medical questions
Support is designed to help you move smoothly through the process while keeping medical decisions where they belong — with licensed providers.
When to Contact Support
You should reach out if you:
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Have questions about your order status
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Need help accessing your portal
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Are unsure where to direct a question
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Need clarification on next steps
For medical concerns, you will be directed appropriately so they can be addressed by a licensed provider.
Response Time Expectations
Support requests are handled as efficiently as possible.
Please note:
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Medical evaluations and responses may take additional time due to provider review
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Response times may vary during periods of high demand
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Clear, detailed messages help speed resolution
Your care is never rushed — accuracy and safety always come first.
Medication Questions
& Side Effects
If you experience:
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Side effects
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Tolerance changes
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Appetite shifts
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Questions about dosing
Your provider can guide adjustments or supportive care as appropriate. Many side effects are temporary and manageable, and support exists to help you through them.
Our Commitment to You
XMD is built on:
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Transparency
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Safety
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Provider-guided care
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Long-term client success
Support is here to help you feel informed, confident, and supported — not pressured or rushed.
Shipping & Fulfillment Support
Medications are:
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Compounded specifically for each patient
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Prepared after provider approval
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Filled and shipped within the United States
Because medications are custom-prepared, processing timelines may differ from standard retail shipping. Support can assist with tracking and fulfillment questions once your order is in process.
Important Note About Emergencies
XMD support is not intended for medical emergencies.
If you experience:
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Severe symptoms
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Emergency medical concerns
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Urgent health issues
Please seek immediate medical attention or contact emergency services.
Need Help Now?
If you have questions or need assistance, please reach out through the appropriate support channels provided in your client portal.
We’re here to help you move forward with clarity and confidence.
Support #
218-325-8390
Support Email